Fraud & Theft Contact Information
Who to Notify If You Suspect Theft
In the event you are victimized by the theft of any of your personal information, immediate action is mandatory to minimize the damage. File a crime report with your local Police department, and request a copy.
Contact your bank and all of your creditors by telephone immediately to report the situation, and follow up your call with a letter outlining the suspected fraud. The Federal Trade Commission (FTC) recommends you maintain a correspondence file of all of your communications with credit agencies, financial institutions, and other parties contacted about the theft. Detail all conversations, correspondence, and actions you’ve taken.
IMPORTANT: If you are a customer of Mission Valley Bank and have experienced suspicious activity regarding your accounts or are a victim of identity theft, report the fraudulent activity to us immediately by calling 1-818-394-2300
Additionally, contact the fraud departments of the major credit reporting agencies and advise them that your identity has been compromised. Request they place an alert on your credit report immediately and obtain a copy of each of the credit reports for your review.
It is also recommended that victims of identity theft file a report with the Federal Trade Commission. In the event your Social Security number, driver’s license, telephone calling card or other sensitive information has been stolen or compromised, the fraud departments of those agencies and companies should also be notified.
Social Security Administration
Federal Trade Commission
If you think you are the victim of identity theft, immediately notify Mission Valley Bank by calling 818-394-2300 so we can help you minimize the damage.
Lost or Stolen ATM / Debit Card?
24 Hour Account Information Line
To report a card lost or stolen from inside the United States:
Call: (800) 472-3272 To report a card lost or stolen from outside the United States:
Call: (973) 682-2652 (long distance call charges apply)To reach the fraud prevention department to report suspicious card activity:
Call: (877) 253-8964