Q: Can multiple users be established for a single commercial customer?

A: A commercial customer may have multiple end-users, each with different security access to Mission Valley Bank’s Cash Management Service. Each end-user is set up with their own account access and feature functionality options.

Q: Can a Balance Alert e-mail message be sent to the customer when an account reaches a certain amount, e.g. more than $50,000?

A: Yes. The company administrator sets up Balance Alerts. If a selected account balance rises above or falls below a specified amount, Mission Valley Bank Cash Management Service will automatically send an e-mail message to the specified address.

Q: Can Mission Valley Bank’s Cash Management “sweep” accounts and move money when certain balances are reached?

A:Yes, the Sweep feature is similar to the Balance Alert feature, but with additional book transfer options. If a selected account balance rises above or falls below a specified amount, funds may be automatically moved into or out of the selected account.

Q: What will I need to connect to Mission Valley Bank’s Cash Management?

A:An Internet browser equal to (or higher than) Internet Explorer version 5.0, 5.5sp1 or Netscape Navigator version 4.5 is needed to connect to Cash Management.

Q: Can I upload ACH files created with my own software?

A: Yes. ACH files may be uploaded by customers and then processed through the financial institution’s administration platform.

Q: Can data be extracted to external applications? Can it be extracted and stored to disc?

A: Yes. Mission Valley Bank’s Cash Management Service includes an export feature that will download a file containing transaction details into various financial management applications, including QuickBooks, and a comma delimited format.

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